Terms & Conditions Agreement
1. Delivery: The final digital print file will be delivered within 72 hours of your session. This time frame does not include weekends or holidays. The finished product will be shared through a direct link via sms and email. This will take you to an online gallery where you download your pictures directly.
2. License: The base service includes a 10-year license to printing rights.
3. Property Rights: We reserve all rights to the photos taken during the session, including but not limited to copyright and intellectual property rights.
4. Promotion and Marketing: We do not allow our photos to be used for any promotional events or campaigns without our prior permission. Unauthorized use of this work is illegal.
5. Rescheduling: To reschedule, we need at least 24 hours notice before the start time of your reservation. Within 24 hours, cancellations are no longer accepted but you may still reschedule with a $75 rescheduling fee within 60 days.
If you are choosing to pay a deposit instead of the full payment, the difference will be charged to sum $75.
6. Cancellation: To cancel your reservation, we need a notice at least 24 hours prior to your appointment.
7. Refunds: We do not offer refunds on any deposits made. If you pay in full and cancel before the 24 hours window, we will refund the difference from the deposit amount vs what you paid for the service. Please understand that vendors charge processing fees regardless if a client proceeds.
8. Arrival Time: Clients must arrive at least 5-10 minutes prior to their scheduled time, there is a waiting room you may relax in with refreshments until your reservation time is reached.
9. Liability: We are not responsible for any loss, damage, or injury to clients, their property, or anyone else involved in the photography session.
10. Confidentiality: We respect your privacy and will keep all client contact & personal information on our forms confidential.
Privacy Policy
Privacy Policy for Shutter Valley Photography
Last Updated: May 8, 2023
At Shutter Valley Photography, we value the privacy of our clients and are committed to safeguarding their personal information. This Privacy Policy outlines the types of information we collect, how we use and disclose this information, and the steps we take to protect it. By using our services or accessing our website, you agree to the terms of this Privacy Policy.
- Collection of Information
We collect personal information such as your name, email address, phone number, and billing information when you book our services or contact us. We may also collect non-personal information such as IP addresses, browser types, and website usage data through the use of cookies and similar technologies.
- Use of Information
We use the information collected to provide our services, process transactions, respond to your inquiries, and improve our website and services. We may also use your information to send promotional materials, offers, and updates about Shutter Valley Photography, unless you opt out of receiving such communications.
- Disclosure of Information
Shutter Valley Photography may share your personal information with third-party service providers to help us manage and operate our business, such as payment processors and email marketing platforms. These third parties are contractually obligated to protect your information and use it only for the purpose for which it was provided.
We may also disclose your information if required by law, to protect our rights and property, or to enforce our terms of service.
- Promotional Discount Codes and Demonstrative Work Usage
When you use a promotional discount code or have work completed by Shutter Valley Photography, you grant us permission to display the resulting photographs as demonstrative work on our website and other promotional materials to showcase our services to prospective clients.
If you prefer not to have your headshot photos displayed on our website or other promotional materials, you must contact us before the purchase is made and explicitly request the exclusion of your photos. We will then ensure your headshot photos are not used for promotional purposes.
- Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and your continued use of our services or website following any updates constitutes your acceptance of the revised Privacy Policy.
Safe Space Policy
Safe Space Policy for Shutter Valley Photography
Last Updated: May 8, 2023
At Shutter Valley Photography, we believe in providing a comfortable, inclusive, and respectful environment for all our clients, staff, and partners. This Safe Space Policy outlines the guidelines and expectations for maintaining a positive and welcoming atmosphere within our company and during our photo sessions.
- Commitment to Diversity and Inclusion
Shutter Valley Photography is committed to promoting and celebrating diversity in all its forms. We welcome and respect individuals of all ages, races, ethnicities, religions, gender identities, sexual orientations, disabilities, and socioeconomic backgrounds.
- Respectful Communication
All individuals engaging with Shutter Valley Photography, whether clients, staff, or partners, are expected to communicate respectfully and professionally at all times. This includes avoiding offensive or derogatory language, respecting personal boundaries, and actively listening to and valuing the perspectives of others.
- Harassment and Discrimination
Shutter Valley Photography strictly prohibits harassment, discrimination, or any form of mistreatment based on age, race, ethnicity, religion, gender identity, sexual orientation, disability, or socioeconomic background. Any behavior that creates an intimidating, hostile, or offensive environment will not be tolerated.
- Consent and Boundaries
During photo sessions, we prioritize the comfort and safety of our clients. All individuals involved in a session must provide explicit consent before engaging in any physical contact or sensitive poses. Clients have the right to set boundaries and communicate their preferences and concerns throughout the session.
- Reporting and Addressing Concerns
If you experience or witness any behavior that violates this Safe Space Policy, we encourage you to report the incident to Shutter Valley Photography management. We will take all reports seriously, promptly investigate the matter, and take appropriate action to address the situation.
- Consequences for Violations
Violations of this Safe Space Policy may result in disciplinary action, up to and including termination of employment for staff, termination of contracts for partners, or refusal of service for clients.
- Ongoing Education and Training
Shutter Valley Photography is committed to fostering a culture of inclusivity and respect. We will provide ongoing education and training for our staff and partners to ensure they understand and uphold the principles outlined in this Safe Space Policy.